SAP Customer Connection is a simple process directed at incrementally enhancing and improving the products and solutions our customers are using today. It offers SAP customers the opportunity to suggest small enhancements to products and solutions in mainstream maintenance, providing a fast and non-disruptive delivery via SAP notes and Support Packages. SAP Customer Connection is structured along Focus Topics, which are suggested by the participating user groups or customer communities.
Collect Improvement Requests (IR) from our customer base in order to incrementally improve the existing product version
Collaborate with as many customers as possible and retrieve a ranked backlog based upon customer needs
Provide the selected improvements as SAP Notes and through Service Packs & Enhancement Packages
Important to notice ...
If you submit a request on the Customer Influence site, the Intellectual Property of the idea remains with your company. In order to allow SAP to work with your idea and fulfill your request, your company has to sign a Feedback Agreement (more about FbA).
In case the FbA is missing you will be contacted by SAP automatically in order to get the FbA signed as soon and as convenient as possible.
The customers may participate in the project as ...
Improvement Request Owner - describing and submitting the Improvement Request and act as single point of contact for this request
Subscriber - by subscribing to an Improvement Request you can help prioritize it in order to qualify it for the backlog analysis by SAP (minimum of 5 subscriptions per IR needed for qualification)
Follower - you can also follow all activities and provide comments, this way you can stay informed about project results.
We would be glad if you join the ...
Online collaboration via the Customer Influence site to collect Improvement Requests (approx.: 8 weeks)
Project milestone communication webinar (Kick Off, Final Call, Selection Call, Delivery Call) (1 hour each)
Speakers Corner webinar(s) - SAP will schedule webinars and provide customers the platform to exchange and discuss about Improvement Requests. (1 hour each)
Collaboration with SAP development during development phase - Improvement Request owner and subscribed customers will be invited for reviews and to support testing (review webinar plan for 2 hours approx.-/ testing effort depends on complexity of improvement request )