SAP Early Adopter Care connects customers with products and innovations to help them simplify, innovate, and digitize – fast. The service gives our customers a direct channel to SAP with the support of the Early Adopter Care project lead, enabling two-way communication, improving transparency, and allowing stakeholders to react to and minimize project risk. At the same time, Early Adopter Care can help improve SAP products, drive company strategy to increase adoption, and better serve all SAP customers.
A critical objective of the SAP Early Adopter Care Services is to collect feedback from our Customers. At the conclusion of the Program, you may be contacted by SAP for input on your overall experience with the solution and the services provided. This can be completed via direct interview/feedback session or electronic survey - you choose. Both methods provide us with unique insights into your experience with our latest innovations. We can assess the impact of the newest solutions and enhancements, identify opportunities for further improvements, and review your level of satisfaction with the overall Program and Service offerings – all in an effort to increase the benefits to your business. Feedback and survey results are communicated to the SAP Executive Board. The survey is distributed via e-mail to the contact provided during the SW request process. In order to ensure receipt of the survey e-mail, please confirm that firstname.lastname@example.org is added as an allowable address for any spam/junk mail filter you may have enabled.