User Manuals

To get familiar with the Customer Influence site, please read our Getting started tutorial.

More information about the functions and features used in the SAP Customer Connection projects can be found in the SAP Customer Connection user guide.

Video Series

Series of videocasts explaining key functions and special features on Customer Influence. The videocasts are intended for beginners and intermediate people who would like to learn more about Customer Influence site.

Video Title
All about your user account English German
All about My Influence English German
Basic functions English German
Using tags on requests English German
Recommended Browsers

The Customer Influence site makes use of JavaScript to provide a modern user experience and to enhance the site with additional hints. It is therefore required to allow JavaScript in your browser settings for the site to function properly.

We also recommend to use one of the following browser versions:

Browser Version  Comments
MS Internet Explorer 10  
Google Chrome 5  
Firefox 4 Current version shows minor issue on the landing page
(navigation and image resolution)
Safari 5